Who we are
Xanadu Books is operated online by Process Creative Ltd, company number 09149358, registered office 86–90 Paul Street, London EC2A 4NE. Process Creative Ltd is the controller responsible for personal information used to operate this shop.
Privacy Policy
This notice explains how personal information is used when you browse, contact or buy from Xanadu Books.
Information we collect
We may collect your name, contact details, billing and delivery addresses, order details, payment status, correspondence, account or marketing preferences, technical information and information needed to prevent fraud.
How we use information
We use information to process and fulfil orders, provide customer service, handle returns, maintain business and tax records, secure the shop, prevent fraud, improve the service and send marketing where you have consented or another lawful basis applies.
Lawful bases
Depending on the activity, we rely on performance of a contract, legal obligations, legitimate interests in operating and securing the business, and consent for optional marketing or non-essential cookies.
Shopify and checkout
The store and checkout are provided using Shopify. Shopify processes customer, order and technical information to provide ecommerce, hosting, fraud prevention and checkout services under its own applicable privacy terms.
Payments
Payments are processed by Shopify Payments, PayPal or other payment providers offered at checkout. Xanadu Books and Process Creative Ltd do not store your full card details.
Delivery and fulfilment
We share the information needed to deliver an order with postal services, couriers and fulfilment providers. For international orders, information may be provided to customs or regulatory authorities where required.
Marketing and newsletter
We send newsletters and stock alerts only where permitted. Shopify Forms and Shopify Email may be used to collect and manage signup consent. You can unsubscribe at any time using the link in a marketing email or by contacting us.
Cookies
The site uses essential technologies needed for functions such as the cart, security and checkout. Analytics or marketing cookies will only be used according to the consent settings shown on the site and the tools actually enabled.
Who we share information with
Information may be shared with Shopify, payment providers, delivery providers, email services, IT and hosting suppliers, fraud-prevention services, accountants, professional advisers, regulators or authorities when reasonably necessary or legally required.
How long we keep information
We retain information only as long as needed for the purpose collected, including order support, legal, accounting and tax obligations, dispute handling and fraud prevention. Marketing records are retained until consent is withdrawn or the information is no longer needed.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to use of your information, and to data portability. Where processing relies on consent, you may withdraw it at any time.
Complaints
Contact us first so we can try to resolve a concern. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.
Contact
For privacy questions or requests, email info@xanadubooks.com. Please include enough information for us to identify the relevant order or correspondence.
Updates to this policy
We may update this policy when services, legal requirements or business practices change. The latest version published here applies to use of the site.